If you’re encountering issues with your Twinkly tree, try the following troubleshooting tricks:
How do i reset my twinkly christmas lights?
Unplug the Twinkly power adapter then press and hold the controller button. While holding the button, plug in the Twinkly power adapter. Keep holding the button until all LED lights on the tree turn red, then release the button.
What if the twinkly lights do not illuminate?
Make sure that the power adapter is plugged into an outlet and that the controller is correctly connected to your phone. Check that the green LED of the controller is on. Briefly press the button on the controller. If this does not work, unplug the power adapter from the power outlet, and wait 30 seconds before plugging the power adapter back into the outlet.
What if my smartphone cannot find the twinkly tree?
Unplug the power adapter, wait 30 seconds, plug it in again and repeat the steps to connect the Twinkly app as detailed above.
How do i connect a twinkly tree without local wi-fi?
Open Wi-Fi settings on your smartphone. Find and select Twinkly_XXXXXX network. Enter the Wi-Fi password “Twinkly2019” and ensure that the Twinkly_XXXXXX network is connected.
What if the lights don’t respond to commands despite successful set-up?
On the Twinkly app, open “Devices” and tap the refresh symbol. Wait until the list of available devices appears. If this does not work, close the Twinkly application and relaunch it. If the issue persists, reset your lights or delete the Twinkly app then download the latest version.
We hope this answered your questions about Twinkly Christmas trees.
For further assistance please contact us through our support page